Return Policy

At Bespoke Artifacts, your satisfaction is our top priority, and we are deeply committed to delivering products of exceptional quality. We take great pride in our craftsmanship and go the extra mile to ensure that every artifact leaving our facility meets the highest standards. Each piece is carefully inspected and crafted with meticulous attention to detail, reflecting our dedication to quality and excellence.

However, we understand that there may be rare occasions when a product does not meet your expectations or arrives with an issue. To address this, we have organized our return policy to clearly differentiate between defective and non-defective items. This approach allows us to handle each situation with care and ensure that your concerns are promptly and fairly resolved.

Defective Items

If you receive a product (Stocked or Made to Order) with a manufacturing defect, we’re here to help:

Immediate Action: Contact us right away (within 15 days of receipt) to discuss the best solution, whether it’s a replacement or a return.

Return Authorization: Once you contact us and we authorize the return, we will provide a Return Merchandise Authorization (RMA) form, which must be included in the return package.

Return Shipping: We will cover the cost of return shipping by providing a return shipping label.

No Fees: There is no handling or restocking fee for defective items if returned within the 15-day window.

Refund Process: Upon receipt of the defective item with the RMA form, we will issue your refund or replacement promptly.

Non-Defective Items

For items that are not defective, our policy is as follows:

Made to Order Items: Due to the custom nature of these products, we do not accept returns or provide refunds on Made to Order items.

Stocked Items: These products can be returned within 15 days of receipt, but must be authorized by Bespoke Artifacts prior to return.

Return Authorization: Contact us to obtain a Return Merchandise Authorization (RMA) form, which is required for all returns. Packages without an RMA form will be returned to the sender at their expense.

Return Shipping: The cost of return shipping for non-defective items is the responsibility of the customer.

Restocking Fee: A 10% handling/restocking fee will be applied to returns that are not due to manufacturing defects.

Return Conditions: Items must be in new, unused condition with no signs of wear or damage. If these conditions are met and the required RMA form is included, we will issue a refund (minus any applicable handling/restocking fees) on the day we receive the item.

Please note that items returned without an RMA or outside the 15-day return window will not be accepted and will be returned at the sender’s expense. If you have any questions or concerns, we encourage you to contact us before requesting a return, so we can assist in resolving the issue to your satisfaction.