Orders & Returns

At Bespoke Artifacts, we understand the importance of secure transactions and protecting your personal information. We are committed to providing a safe shopping experience, ensuring that your payment details are handled with the highest level of security. Our payment and security policies are designed to give you peace of mind, knowing that your data is protected at every step of the process.

Data Protection and Privacy

Our Principles

We adhere to strict principles to safeguard your privacy and security:

• User privacy and data protection are human rights: We believe in the fundamental right to privacy and take every measure to protect your personal information.
• Duty of care: We recognize our responsibility to care for the people whose data we handle, ensuring it’s treated with the utmost respect and confidentiality.
• Data minimization: We collect and process only the data necessary for your transactions, minimizing exposure and liability.
• No spam: We will never spam your inbox. Communication from us is always relevant and limited to essential updates. If you choose to sign up for our Newsletter be assured that we will follow the same principles regarding SPAM and irrelevant information.
• No data distribution: We will never sell, rent, or distribute your personal information to third parties. Your data remains private and secure with us.

These principles guide everything we do, ensuring that your experience with us is not only convenient but also secure and respectful of your privacy.

For more detailed information on Data Protection and Privacy, visit Privacy Policies

Security Measures

We take your security seriously and have implemented several measures to protect your transactions:

• SSL Encryption: All transactions on our site are secured with SSL encryption, ensuring that your payment details are transmitted safely.
• PCI DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI DSS), which sets stringent requirements for protecting cardholder data.
• Fraud Detection and Prevention: Our site employs multiple fraud detection systems, including CVC Verification, IP Address Mismatch, and AVS Mismatch, to safeguard against unauthorized transactions.
• No Storage of Credit Card Information: We do not store your credit card information on our site. All payment details are securely handled through 3rd party payment gateways like Stripe, Google, Apple, and Paypal which ensures that your data remains protected and inaccessible, even to us.

Accepted Payment Methods

We accept a variety of payment methods to ensure your shopping experience is smooth and convenient:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Alternative Payment Options: You can also pay using Apple Pay, Google Pay, Klarna, Venmo and Paypal for added convenience.
• Currency: All transactions on our site are processed in USD.

These options allow you to choose the payment method that works best for you, ensuring a seamless checkout experience.

Payment Processing

Our payments are securely processed through WooCommerce, utilizing 3rd party gateways and advanced encryption technology to protect your financial information. When you place an order, your payment is immediately processed, ensuring a quick and efficient transaction. Rest assured, your payment details are handled with the highest level of security, keeping your data safe throughout the entire process.

Order Confirmation and Invoicing

Once your order is placed and payment is confirmed, you will receive an order confirmation via email. This email will include a copy of the invoice, detailing what was ordered and the amount paid.

You can also access your order history and invoices at any time by clicking on the customer icon in the upper right corner of our website. This will take you to your My Account page, where you can view all your orders and invoices conveniently.

At Bespoke Artifacts, we strive to make your shopping experience as seamless and transparent as possible. Below are our policies regarding billing and modifying orders:

Billing Information

Accurate Information: Please ensure that all billing information provided during checkout is accurate and up-to-date. This includes your billing address, credit card information, and any other details required to process your payment.

Payment Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase. This email serves as your receipt and confirms that your payment has been processed successfully.

Billing Discrepancies: If you notice any discrepancies in your billing statement, please contact us immediately. We will work with you and the payment processor to resolve any issues as quickly as possible.

Taxes:

• Applicable Sales Tax: We are an Oregon-based business, and Oregon does not impose a state sales tax. However, due to economic nexus laws, we may be required to collect sales tax for customers in other states where we meet certain sales thresholds. These laws apply to remote sellers, like Bespoke Artifacts, even if we do not have a physical presence in those states.
• Economic Nexus Compliance: Economic nexus laws vary by state, and they determine when an out-of-state seller must collect sales tax based on the volume or value of sales within that state. If your shipping destination is in a state where we meet the economic nexus threshold, the appropriate sales tax will be added to your order during checkout. To learn more about Economic Nexus Laws and Requirements
• Tax Calculation: The total tax amount, if applicable, will be displayed at checkout before you complete your purchase. The tax rate applied will be based on your shipping address and local tax laws.
• No Sales Tax for Oregon: If you are an Oregon resident, you will not be charged sales tax on your order, as Oregon does not impose a state sales tax.

Modifying Orders

• Order Modifications: If you need to make changes to your order (such as updating the shipping address, changing the quantity, or modifying an item), please contact us as soon as possible. We will do our best to accommodate your request.
• Timing of Modifications: Modifications are only possible before the order has been processed and shipped. Once an order has been processed, we may not be able to make any changes to the order.
• Made to Order Items: Due to the custom nature of Made to Order artifacts, modifications may be limited once the creation process has begun. Please review your order details carefully before finalizing your purchase.

Order Cancellations

• Stocked Items: Orders for stocked items can be canceled before they are processed for shipping. Please contact us immediately if you wish to cancel your order. If the order has already been shipped, you may need to follow our Return Policy.
• Made to Order Items: Because Made to Order items are custom-made, cancellations may not be possible once the creation process has started. If you need to cancel, please contact us as soon as possible, and we will do our best to accommodate your request.

At Bespoke Artifacts, we are committed to ensuring that your purchase reaches you safely and in a timely manner. Please review the following information to understand our shipping policies:

Stocked Artifacts

Stocked Artifacts: If you are purchasing a stocked artifacts (an item that is currently in inventory and ready to ship), they typically ship within 1-2 business days of order placement.

Made to Order Artifacts

Made to Order Artifacts: The majority of our artifacts are custom handmade and fall under the category of Made to Order. This means that the artifact is not currently in stock and will be crafted once your order is placed.

Shipping Timeframe: Under normal conditions, Made to Order artifacts may take up to 5 business days to ship. The exact time depends on the size and complexity of the artifact, as well as current workload in the shop.

Potential Delays: While we strive to meet the 5 business day shipping window, there may be unforeseen circumstances that cause delays. If your order is expected to take longer than 5 business days to ship, we will notify you via email with an updated shipping date.

Communication: We appreciate your patience and understanding. If any delays occur, we will keep you informed every step of the way.

General Shipping Information

• Shipping Rates: Most of our artifacts have a flat shipping rate applied to them. Others may have FREE SHIPPING applied.
• Domestic Shipping: We offer standard shipping options within the United States through various carriers. Estimated delivery times will be provided once the package has shipped.
• International Shipping: We currently do not ship outside the USA. We do plan to add more destinations in the future.
• Order Processing: Orders are processed Monday through Friday, excluding holidays.
• Tracking Information: Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
• Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

Thank you for choosing Bespoke Artifacts. We are dedicated to delivering your unique creations with care and precision.

Return Policy

At Bespoke Artifacts, your satisfaction is our top priority, and we are deeply committed to delivering products of exceptional quality. We take great pride in our craftsmanship and go the extra mile to ensure that every artifact leaving our facility meets the highest standards. Each piece is carefully inspected and crafted with meticulous attention to detail, reflecting our dedication to quality and excellence.

However, we understand that there may be rare occasions when a product does not meet your expectations or arrives with an issue. To address this, we have organized our return policy to clearly differentiate between defective and non-defective items. This approach allows us to handle each situation with care and ensure that your concerns are promptly and fairly resolved.

Defective Items

If you receive a product (Stocked or Made to Order) with a manufacturing defect, we’re here to help:

Immediate Action: Contact us right away (within 15 days of receipt) to discuss the best solution, whether it’s a replacement or a return.

Return Authorization: Once you contact us and we authorize the return, we will provide a Return Merchandise Authorization (RMA) form, which must be included in the return package.

Return Shipping: We will cover the cost of return shipping by providing a return shipping label.

No Fees: There is no handling or restocking fee for defective items if returned within the 15-day window.

Refund Process: Upon receipt of the defective item with the RMA form, we will issue your refund or replacement promptly.

Non-Defective Items

For items that are not defective, our policy is as follows:

Made to Order Items: Due to the custom nature of these products, we do not accept returns or provide refunds on Made to Order items.

Stocked Items: These products can be returned within 15 days of receipt, but must be authorized by Bespoke Artifacts prior to return.

Return Authorization: Contact us to obtain a Return Merchandise Authorization (RMA) form, which is required for all returns. Packages without an RMA form will be returned to the sender at their expense.

Return Shipping: The cost of return shipping for non-defective items is the responsibility of the customer.

Restocking Fee: A 10% handling/restocking fee will be applied to returns that are not due to manufacturing defects.

Return Conditions: Items must be in new, unused condition with no signs of wear or damage. If these conditions are met and the required RMA form is included, we will issue a refund (minus any applicable handling/restocking fees) on the day we receive the item.

Please note that items returned without an RMA or outside the 15-day return window will not be accepted and will be returned at the sender’s expense. If you have any questions or concerns, we encourage you to contact us before requesting a return, so we can assist in resolving the issue to your satisfaction.

International Orders

We currently do not ship outside the USA. We do plan to add more destinations in the future.