Billing & Modifying Orders
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At Bespoke Artifacts, we strive to make your shopping experience as seamless and transparent as possible. Below are our policies regarding billing and modifying orders:
Billing Information
Accurate Information: Please ensure that all billing information provided during checkout is accurate and up-to-date. This includes your billing address, credit card information, and any other details required to process your payment.
Payment Confirmation: After placing an order, you will receive a confirmation email with the details of your purchase. This email serves as your receipt and confirms that your payment has been processed successfully.
Billing Discrepancies: If you notice any discrepancies in your billing statement, please contact us immediately. We will work with you and the payment processor to resolve any issues as quickly as possible.
Taxes:
- Applicable Sales Tax: We are an Oregon-based business, and Oregon does not impose a state sales tax. However, due to economic nexus laws, we may be required to collect sales tax for customers in other states where we meet certain sales thresholds. These laws apply to remote sellers, like Bespoke Artifacts, even if we do not have a physical presence in those states.
- Economic Nexus Compliance: Economic nexus laws vary by state, and they determine when an out-of-state seller must collect sales tax based on the volume or value of sales within that state. If your shipping destination is in a state where we meet the economic nexus threshold, the appropriate sales tax will be added to your order during checkout. To learn more about Economic Nexus Laws and Requirements
- Tax Calculation: The total tax amount, if applicable, will be displayed at checkout before you complete your purchase. The tax rate applied will be based on your shipping address and local tax laws.
- No Sales Tax for Oregon: If you are an Oregon resident, you will not be charged sales tax on your order, as Oregon does not impose a state sales tax.
Modifying Orders
- Order Modifications: If you need to make changes to your order (such as updating the shipping address, changing the quantity, or modifying an item), please contact us as soon as possible. We will do our best to accommodate your request.
- Timing of Modifications: Modifications are only possible before the order has been processed and shipped. Once an order has been processed, we may not be able to make any changes to the order.
- Made to Order Items: Due to the custom nature of Made to Order artifacts, modifications may be limited once the creation process has begun. Please review your order details carefully before finalizing your purchase.
Order Cancellations
- Stocked Items: Orders for stocked items can be canceled before they are processed for shipping. Please contact us immediately if you wish to cancel your order. If the order has already been shipped, you may need to follow our Return Policy.
- Made to Order Items: Because Made to Order items are custom-made, cancellations may not be possible once the creation process has started. If you need to cancel, please contact us as soon as possible, and we will do our best to accommodate your request.