Shipping & Delivery
Updated on:
At Bespoke Artifacts, we are committed to ensuring that your purchase reaches you safely and in a timely manner. Please review the following information to understand our shipping policies:
Stocked Artifacts
Stocked Artifacts: If you are purchasing a stocked artifacts (an item that is currently in inventory and ready to ship), they typically ship within 1-2 business days of order placement.
Made to Order Artifacts
Made to Order Artifacts: The majority of our artifacts are custom handmade and fall under the category of Made to Order. This means that the artifact is not currently in stock and will be crafted once your order is placed.
Shipping Timeframe: Under normal conditions, Made to Order artifacts may take up to 5 business days to ship. The exact time depends on the size and complexity of the artifact, as well as current workload in the shop.
Potential Delays: While we strive to meet the 5 business day shipping window, there may be unforeseen circumstances that cause delays. If your order is expected to take longer than 5 business days to ship, we will notify you via email with an updated shipping date.
Communication: We appreciate your patience and understanding. If any delays occur, we will keep you informed every step of the way.
General Shipping Information
- Shipping Rates: Most of our artifacts have a flat shipping rate applied to them. Others may have FREE SHIPPING applied.
- Domestic Shipping: We offer standard shipping options within the United States through various carriers. Estimated delivery times will be provided once the package has shipped.
- International Shipping: We currently do not ship outside the USA. We do plan to add more destinations in the future.
- Order Processing: Orders are processed Monday through Friday, excluding holidays.
- Tracking Information: Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your delivery.
- Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
Thank you for choosing Bespoke Artifacts. We are dedicated to delivering your unique creations with care and precision.